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DTSTART:20230522T130000Z
DTEND:20230522T210000Z
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SUMMARY:NEAAPA Spring Leadership Seminar 2023
DESCRIPTION:Leadership Skills for Lead People\n\nPresented by John Henderson\nEmployers Association of the Northeast\n\n \n\n \n\nJohn Henderson\, former Vice President of Education\, Training\, and Professional Development with IAAPA\, will be leading this highly-interactive\, one-day session designed for new supervisors and those people looking to sharpen their skills ahead of the 2023 summer season. \n\n \n\nSession Agenda\n\n \n\n\n	Becoming a Leader\n\n	\n		Defining leadership\n		Identifying challenges with leading people\n		Transition traps to avoid for first time leaders\n	\n	\n	Communication Skills\n	\n		Speaking in specifics\n		Asking for input\n		Listening and responding\n		Listening with empathy\n	\n	\n	Dealing with Conflict\n	\n		Resolving conflict using the C.A.L.M. process\n		Manage your way to resolution\n	\n	\n	Customer Service Excellence\n	\n		Why is service so important\n		What keeps people coming back\n		Impression points\n		Dealing effectively with challenging guests
X-ALT-DESC;FMTTYPE=text/html:<div style="text-align: center\;"><span style="color:#000000\;"><strong><span style="font-size:28px\;">Leadership Skills for Lead People</span><br />\n<span style="font-size:20px\;">Presented by John Henderson</span></strong></span>\n<p font-size:="" helvetica="" style="box-sizing: border-box\; margin: 0px\; color: rgb(63\, 63\, 63)\; font-family: " text-align:=""><span style="color:#000000\;"><span style="font-size:20px\;"><strong style="box-sizing: border-box\;"><span style="box-sizing: border-box\;">Employers Association of the Northeast</span></strong></span></span></p>\n\n<div>&nbsp\;</div>\n</div>\n&nbsp\;\n\n<p font-size:="" helvetica="" style="box-sizing: border-box\; margin: 0px\; color: rgb(63\, 63\, 63)\; font-family: "><span style="color:#000000\;">John Henderson\, former Vice President of Education\, Training\, and Professional Development with IAAPA\, will be leading this highly-interactive\, one-day session designed for new supervisors and those people looking to sharpen their skills ahead of the 2023 summer season.&nbsp\;</span><br />\n&nbsp\;</p>\n\n<p font-size:="" helvetica="" style="box-sizing: border-box\; margin: 0px\; color: rgb(63\, 63\, 63)\; text-align: center\;"><span style="color:#000000\;"><span style="font-size:18px\;"><strong>Session Agenda</strong></span></span></p>\n\n<div style="box-sizing: border-box\; margin: 0px\; color: rgb(63\, 63\, 63)\;">&nbsp\;</div>\n\n<ul>\n	<li font-size:="" helvetica="" style="box-sizing: border-box\; margin: 0px\; color: rgb(63\, 63\, 63)\;"><span style="color:#000000\;"><strong>Becoming a Leader</strong></span>\n\n	<ul>\n		<li font-size:="" helvetica="" style="box-sizing: border-box\; margin: 0px\; color: rgb(63\, 63\, 63)\;"><span style="color:#000000\;">Defining leadership</span></li>\n		<li font-size:="" helvetica="" style="box-sizing: border-box\; margin: 0px\; color: rgb(63\, 63\, 63)\;"><span style="color:#000000\;">Identifying challenges with leading people</span></li>\n		<li font-size:="" helvetica="" style="box-sizing: border-box\; margin: 0px\; color: rgb(63\, 63\, 63)\;"><span style="color:#000000\;">Transition traps to avoid for first time leaders</span></li>\n	</ul>\n	</li>\n	<li font-size:="" helvetica="" style="box-sizing: border-box\; margin: 0px\; color: rgb(63\, 63\, 63)\;"><span style="color:#000000\;"><strong>Communication Skills</strong></span>\n	<ul>\n		<li font-size:="" helvetica="" style="box-sizing: border-box\; margin: 0px\; color: rgb(63\, 63\, 63)\;"><span style="color:#000000\;">Speaking in specifics</span></li>\n		<li font-size:="" helvetica="" style="box-sizing: border-box\; margin: 0px\; color: rgb(63\, 63\, 63)\;"><span style="color:#000000\;">Asking for input</span></li>\n		<li font-size:="" helvetica="" style="box-sizing: border-box\; margin: 0px\; color: rgb(63\, 63\, 63)\;"><span style="color:#000000\;">Listening and responding</span></li>\n		<li font-size:="" helvetica="" style="box-sizing: border-box\; margin: 0px\; color: rgb(63\, 63\, 63)\;"><span style="color:#000000\;">Listening with empathy</span></li>\n	</ul>\n	</li>\n	<li font-size:="" helvetica="" style="box-sizing: border-box\; margin: 0px\; color: rgb(63\, 63\, 63)\;"><span style="color:#000000\;"><strong>Dealing with Conflict</strong></span>\n	<ul>\n		<li font-size:="" helvetica="" style="box-sizing: border-box\; margin: 0px\; color: rgb(63\, 63\, 63)\;"><span style="color:#000000\;">Resolving conflict using the C.A.L.M. process</span></li>\n		<li font-size:="" helvetica="" style="box-sizing: border-box\; margin: 0px\; color: rgb(63\, 63\, 63)\;"><span style="color:#000000\;">Manage your way to resolution</span></li>\n	</ul>\n	</li>\n	<li font-size:="" helvetica="" style="box-sizing: border-box\; margin: 0px\; color: rgb(63\, 63\, 63)\;"><span style="color:#000000\;"><strong>Customer Service Excellence</strong></span>\n	<ul>\n		<li font-size:="" helvetica="" style="box-sizing: border-box\; margin: 0px\; color: rgb(63\, 63\, 63)\;"><span style="color:#000000\;">Why is service so important</span></li>\n		<li font-size:="" helvetica="" style="box-sizing: border-box\; margin: 0px\; color: rgb(63\, 63\, 63)\;"><span style="color:#000000\;">What keeps people coming back</span></li>\n		<li font-size:="" helvetica="" style="box-sizing: border-box\; margin: 0px\; color: rgb(63\, 63\, 63)\;"><span style="color:#000000\;">Impression points</span></li>\n		<li font-size:="" helvetica="" style="box-sizing: border-box\; margin: 0px\; color: rgb(63\, 63\, 63)\;"><span style="color:#000000\;">Dealing effectively with challenging guests</span></li>\n	</ul>\n	</li>\n</ul>\n
LOCATION:The NEAAPA Spring Leadership Seminar will be held at Canobie Lake Park\, 85 North Policy Street\, Salem\, New Hampshire.
UID:e.9242.108
SEQUENCE:3
DTSTAMP:20260415T220845Z
URL:http://neaapa.memberzone.com/events/details/neaapa-spring-leadership-seminar-2023-108
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