Turn Every Guest Interaction Into a Memorable Experience With Grant Supported Training

Massachusetts attraction operators now have a timely opportunity to bring an 8 hour Unreasonable Hospitality workshop directly to their team through the Workforce Training Express Grant.

This is a fully immersive, onsite employee development experience designed specifically for frontline seasonal teams. The focus is simple but powerful: help your staff move beyond standard service and consistently create guest moments that feel personal, intentional, and memorable.

Teams learn practical, repeatable behaviors that drive impact in real time, including how to anticipate guest needs, deliver thoughtful and unexpected touches, and transform everyday interactions into standout experiences that guests talk about long after they leave.

With grant funding currently available, this is a rare chance to invest in your team at minimal or no cost while elevating the quality of every guest interaction across your operation.

For operators interested in learning more about program details or eligibility, NEAAPA member Joel Fearon is available to walk through the opportunity and discuss how it could apply to your organization.

To schedule a conversation, please use the link below.
Book time with Joel Fearon