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NEAAPA Spring Leadership Seminar 2023
Presented by John Henderson
Employers Association of the Northeast
John Henderson, former Vice President of Education, Training, and Professional Development with IAAPA, will be leading this highly-interactive, one-day session designed for new supervisors and those people looking to sharpen their skills ahead of the 2023 summer season.
Session Agenda
- Becoming a Leader
- Defining leadership
- Identifying challenges with leading people
- Transition traps to avoid for first time leaders
- Communication Skills
- Speaking in specifics
- Asking for input
- Listening and responding
- Listening with empathy
- Dealing with Conflict
- Resolving conflict using the C.A.L.M. process
- Manage your way to resolution
- Customer Service Excellence
- Why is service so important
- What keeps people coming back
- Impression points
- Dealing effectively with challenging guests
Video
Date and Time
Monday May 22, 2023
9:00 AM - 5:00 PM EDT
The NEAAPA Spring Leadership Seminar will be on Monday, May 22, 2023 from 9:00am to 5:00pm.
Location
The NEAAPA Spring Leadership Seminar will be held at Canobie Lake Park, 85 North Policy Street, Salem, New Hampshire.
Fees/Admission
NEAAPA Member Attendees are $79.00 each.
Non-NEAAPA Member Attendees are $109.00 each.
Website
Contact Information
Ed Hodgdon, NEAAPA Secretary or Steve Gioe, Education Committee Chair
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